Crunchyroll is one of the largest manga and anime streaming distributors and publishers in the United States, offering both regular animated TV shows, OVAs, and dramas.

 

The platform is extremely popular, with tens of thousands of daily visitors, not to mention those who use a VPN service to access it from outside the United States.

 

Unfortunately, not all platforms are bulletproof, and here [month] are examples when trying to log into Crunchyroll and encounter a wide variety of error messages, a black screen or just an unresponsive application.

 

If you are one of the users and you are experiencing this issue as well, keep reading the guide below as we are going to list several solutions that can help you watch Crunchyroll smoothly again.

 

Why is Crunchyroll not working?

 

Like any streaming platform, there are many factors that can prevent Crunchyroll from working properly or even prevent it from working at all, including:

 

  • Site issues and downed servers
  • Ad blocker interference
  • Incorrect VPN settings
  • Complications with the firewall, and more

 

As such, the solutions listed below will target these causes one after another until you get to the root of the problem.

 

What to do when Crunchyroll is not starting

 

  • Troubleshoot your Internet connection
  • Check the status of the Crunchyroll server
  • Disable ad blockers
  • Disable your antivirus or firewall
  • Clear your browsing data
  • Check your VPN settings
  • Reset the Crunchyroll app
  • Reinstall the Crunchyroll app
  • Contact Crunchyroll support

 

1. Troubleshoot your Internet connection 

As simple as it may seem, before tampering with the settings of your VPN or Browser, you should firstly check your internet and see if it’s connected properly, this can hinder Crunchyroll from working. Your router’s Wi-fi must have a good signal or an ethernet cable must be correctly plugged in.

Users with connection to public networks often experience issues with Crunchyroll due to very restrictive firewalls settings built-in to them, all you have to do is switch network and see your Crunchyroll work well again.

2. Check the Crunchyroll Server Status

Perhaps you’ve checked and your internet connection is not the reason why Crunchyroll is not working, then prolly they’re experiencing downtimes, you would confirm that by checking DownDetector.com, there you can know if Crunchyroll is having server issues.

If that’s the reason why Crunchyroll is down then there’s little to nothing you can do about it than just patiently wait and check frequently to know when there server gets back up again.

3. Disable ad blockers

Just like many sites, Crunchyroll optimally creates revenue from ads, with most of them even popping up while watching the shows, just like a TV commercial. However, those that have purchased the premium Crunchyroll account need not worry about that.

Meanwhile, for those that aren’t willing to pay extra dollars to get rid of the ads would likely choose to use ad blockers, this can alter Crunchyroll’s functionality and hinder it from working totally.

If you suspect it’s your ad blocker causing the problem, you should prolly whitelist Crunchyroll, this works in variable ways on ad blockers.

For Google Chrome, you can disable your ad blocker by following these steps;

  1. Open Google Chrome
  2. Type in; chrome://extensions in the address bar and press Enter.
  3. Uncheck the ‘enable’ option next to your ad blocker
  4. Restart your browser

Note: You should do this to your video player extensions as well, so long as it can affect Crunchyroll’s functionality

4. Disable Your Antivirus Or Firewall

Having an antivirus installed on your PC is a good safety precaution , but then some software still erroneously tag regular websites as potentially harmful and Crunchyroll might just be a victim of this type of false positive.

In actual fact, you will frequently encounter this type of issue with many online video streaming websites and by taking these steps you could fix these thle of issues with more than just Crunchyroll.

Disabling your antivirus or firewall will depend on the type you’re utilizing, but any one can be disabled for a set amount of time or even permanently till you’re ready to enable them again manually.

 For safety purpose, We’ll recommend you disable your antivirus or firewall only while watching Crunchyroll.

5.Clear your browsing data

Just like every other websites you visit, Your Browser’s cached data would be used by Crunchyroll to optimize your user experience, however this data can become deterrent to it’s regular functioning when there’s a mismatch of how the website looks now and how your browser remembers it, likely due to an update.

This solution would also involve deleting all browser data which will include saved passwords, so make sure that you have backed them up or saved them on password manager that’s trustworthy.

If you’re using Google Chrome, take these steps to clear your browser cache:

 

  1. Open Google Chrome .
  2. Type in chrome://settings in the address bar and press Enter.
  3. Scroll down to the bottom of the page and select Advanced.
  4. Look for and then select 8cClear browsing data.
  5. Check all boxes and select the All time option when asked about the timespan, and finally click on Clear Data.
  6. Restart your browser.

6. Check your VPN Settings

As stated earlier, Crunchyroll’s full anime and manga library is only available in the US, so it’s normal when the website isn’t working at all, or giving you issues if you live outside the US.

While on the other phase, you are using a VPN, even if you’re located in the US, you just ensure you’re connected to a US-based server. At such you’d simply restart your browser or relaunch Crunchyroll Microsoft Store app, and try to watch your TV show as you’ve wanted.

This process might not be the same for all VPN’s, but they all come with similarly friendly interface which wouldn’t give you an hassle navigating through them.

7. Reset the Crunchyroll App

Crunchyroll is very well available as a UWP Store app that anyone can download for free from the Microsoft Store, and sometimes playback issues can be a fault from the app itself.

If your suspicion tends toward this, you should prolly reset the Store app and try watching something afterwards.

You can take these steps to reset the Microsoft Store Crunchyroll app:

  1. Press the Windows key to open the Start Menu.
  2. Press the Settings button. {It’s the one shaped like a cogwheel}
  3. Go to Apps
  4. Scroll down until you see the Crunchyroll app.
  5. Click on it and select Advanced options.
  6. Scroll down until you see the Reset button, and press it. 

8. Reinstall the Crunchyroll App

If resetting didn’t work the magic, then you should prolly reinstall it entirely. You’d take these steps:

  1. Press the Windows Key to open the Start Menu
  2. Press the Settings button. {It’s the one shaped like a cogwheel}
  3. Go to Apps
  4. Scroll down until you see the Crunchyroll App
  5. Click on it and select Uninstall
  6. Then Reinstall it afresh 

 

9. Contact Crunchyroll Support

If after taking all these above-mentioned solution tips, Crunchyroll still doesn’t work then it’s time you ask for professional help from the official Crunchyroll Support, because it’s now most likely a problem from your account details on their cloud, or their backend issue.

Just go to the Official Crunchyroll Support forum, fill out the details of your issues and wait till they contact you back, hopefully with a solution.

 

By Mbah Chinedu

This is to welcome all our readers and fans to Techeens Blog where we shall be providing you with the latest tech related information and every necessary things you need to know in Nigeria. Tel: +2348148658500 Address: No. 7, Mark Omodunbi St, Peace Estate, Iba, Ojo LGA Lagos. Email: admin@techeens.com

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