Many people, when buying clothes online, are thrown back by what happens if they don’t look good. But the reality is that it is as simple as knowing how to get a refund on Shein .
In the event that a product has not left you satisfied and you want to return it , the steps to follow are the following:
- Enter the app or the Shein website
- Go to My orders and look for the product you want to return
- In the buttons that appear around it, press Make a refund
- Select the items you want to return and the reason
- Click OK
- Select the return method
- Take the package to the corresponding point
Once Shein has received your package, they have about 10 days to make the refund. Therefore, you must bear in mind that the return of the products you have ordered is not immediate, but you will have to wait a bit before having the money back in your account. The refund will be made by the same method used to pay for the purchase.
You should also keep in mind that, unlike other online stores such as Amazon, you do not have the option of having the package come to your home. If you want to obtain a refund for your order, you will be the one who will have to take it to the Post Office or to a collection point.
How to make free returns on Shein
Having to pay when we are going to return something that does not fit us is not pleasant in general for users. Therefore, if it is the first time that you are going to buy in this online store, you will surely be wondering how to make free returns in Shein. But you don’t have to worry about it since the first return label of each order is completely free.
Thus, if it is the first time you return a product, you will not have to pay anything for it. On the other hand, if once you have changed it for another you want to make a second return, then you will have to pay an amount of 4.50 euros.
You will not have to pay this figure directly at the time you are going to make the return, but it will be deducted from the amount of the refund.
For the change to be completely free, we recommend that when you go to request a refund you make sure if you want to order another size or if you are going to make different returns of products from the same order , so that you never get to have the payment label.
To get the size right, all the garments sold at Shein come with their measurements, so we recommend using a tape measure to avoid future problems.
How to cancel a refund on Shein
If you have requested a refund and later regretted it, you may be wondering how to cancel a refund on Shein. In principle, the online clothing store does not have that option. But if you have regretted it before sending the product back, there may be a solution. And it is that the refund is made once the package is received. If you simply don’t return it, the refund will be forgotten.
If you have already sent it back, in principle you cannot cancel the refund, although you can contact Shein Support in case they can give you a solution.
If you have already sent it and you cannot get Support to solve it, you always have the possibility of making the same order again. The money you paid the first time will have been returned to you, so you can use that same amount to buy it a second time. It is not the most agile or the most comfortable way, but it is a possible solution if you have that problem.